Senior Operations Specialist, Riders

About Bolt

Bolt is one of the fastest growing startups in the world with over 50M happy customers in +45 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be. And we're just getting started.

Why join Bolt?

• Build the future of mobility and help transform how people live and move in cities.

• Tackle challenges at scale that span technology, operations, regulation, and growth.

• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.

• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
  
  

About the role

We are looking for a Senior Operations Specialist to join our Rider team. In this role, you will drive business growth by improving rider experience and activity across key use cases, with a strong focus on Airports, venues, and categories. You will own the development and execution of the Rider vision within your scope, with the objective of maximizing performance and contribution. This includes driving operational excellence, launching high-impact initiatives, and continuously strengthening our rider value proposition.

You will play a central role in shaping and delivering our Rider strategy, from pricing and initiatives to campaigns, ensuring we maximize rider satisfaction, driver earnings, and overall marketplace efficiency. As a team manager, you will also lead and develop your direct report, with a strong focus on performance management, accountability, and leadership growth.

Main tasks and responsibilities

• Lead, coach, and develop the France Rider Operations team, fostering high performance, ownership, and accountability.

• Define and execute the Rider vision and roadmap, translating strategy into clear priorities, high-impact initiatives, and measurable outcomes.

• Own Rider domain KPIs, proactively identifying root causes of performance gaps and driving corrective actions to ensure sustainable growth.

• Strengthen marketplace performance at priority venues and airports, delivering measurable improvements in conversion, acceptance, cancellations, ETAs, wait times, and overall operational reliability.

• Design and execute pricing and incentive strategies (acquisition, activation, reactivation, bonus campaigns), rigorously tracking performance, ROI, and operational impact.

• Drive continuous process optimization through structured experimentation, impact measurement, and scalable best practices.

• Act as the main point of contact for key internal stakeholders (Central Operations, Growth Analytics, Marketing, Product), ensuring strong cross-functional alignment and full transparency on performance.

• Manage external stakeholder relationships and launch strategic partnerships, securing strong collaboration and mutually beneficial agreements.

About you

• You have a minimum of 4-5 years of experience in in an analytical or operations position, gained from a startup, strategy consulting, or other relevant organizations

• You have experience managing and leading a team of direct reports

• You must be fluent in both French and English, with strong written and verbal communication skills

• Strong analytical, story-telling and problem-solving skills (Excel / Google Sheets required)

• You have strong prioritization skills, allowing you to act with the main objective always in mind

• You have excellent project and stakeholder management skills

• You are comfortable in a fast-paced, ambiguous environment and eager to learn

• You are autonomous with a strong sense of responsibility, and you are not afraid to be accountable for your results.

• You are innovative and able to come up with creative and new ideas to face unforeseen challenges

You’ll get extra credit for:

• Experience in sharing economy, tech business, transport industry, startup or dynamic high-growth company

• Experience in business development / external partnership management experience

• Looker / SQL Skills are a big plus
  

Why you'll love it here

• Accelerate your professional growth with unique career opportunities.

• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.

• Take care of your physical and mental health with our wellness perks.

• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.

• Connect with colleagues at annual company events and smaller team gatherings.

• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.

Some perks may differ depending on your location and role.

At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying!

Everyone is welcome

Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability.

We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.